Reference

grab89 Privacy Policy For Your Account

Your account details, wallet references and device choices stay connected to one clear Privacy Policy on grab89.

Account clarityWallet recordsDevice choicesCookie controls
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grab89 grab89 Privacy Policy For Your Account
ASK ABOUT DATA

Get Policy Help Beside Your Account

A clear contact path matters when a wallet receipt or login check raises a privacy question. Start with the support route inside your account and include the phone number or receipt reference connected to the request. We use those details to locate the right record without asking you to send an unnecessary password. If access is unavailable, use the contact route shown on our grab89 site, where local law permits.

Team online

Account request

Send a Privacy Policy question through the account support path, naming the record you want checked, such as a phone verification event or a DANA receipt reference.

Wallet record

For OVO, GoPay or QRIS questions, share the transaction date and status shown to you. We can use that reference to separate payment data from unrelated lobby activity.

Access concern

If you cannot reach your account, describe the device path and last successful login through the listed contact route. Do not send your password or one-time verification code.

DATA HANDLING

What Our Privacy Policy Does With Details

We keep this policy practical by linking each data use to an account step, a security need or a payment record.

Account creation

We use the details submitted during account opening to create your profile and support phone verification before account access. Required fields can depend on local law and the service path you request.

Wallet matching

DANA, OVO, GoPay and QRIS references help us match a payment status with the correct account. We retain the reference and status needed for checking, rather than treating every wallet detail as profile content.

Device signals

Your browser or phone can provide session and device signals that help keep an account path consistent. These signals may be used when you move from login to the lobby or return to a cashier page.

Cookie choices

Cookies can remember session settings and help us understand whether a page request belongs to an active visit. Your browser controls can remove or restrict cookies, although some account steps may then need repeating.

Security records

Login checks, phone verification and unusual access signals may be recorded to protect account data. We use these records for security checks and support investigations, not as a reason to request your password.

Retention requests

We keep records only as long as needed for the stated account, security or payment purpose, subject to local requirements. Ask through support if you want correction, access or a clear explanation of deletion limits.

Privacy Policy Answers For grab89 Accounts

These Privacy Policy answers address the searches we expect when you are deciding whether to open an account or connect an Indonesian wallet. Each answer points to a practical account step, record type or contact route, so you can understand what happens before sharing details with us.

It covers account details, phone verification, device and cookie signals, wallet references, payment status, security records and requests to access or correct data. Processing and access depend on local law.

We do not ask you to send a wallet password through support. Our records may include a DANA or QRIS transaction reference and status so we can match a payment event to your account.

Phone verification helps connect the account access request with the account record and helps us investigate unusual login activity. We use the verification event for that purpose, subject to local requirements.

Yes, where local law permits. Use the account support path and identify the records you want, such as profile details, device signals or a GoPay receipt. We may ask for account checks first.

Send a correction request through the listed support route, describing the inaccurate field and the account step involved. We may confirm your phone or account details before changing the record.

We retain payment references and status details for the account, security and record-keeping purposes that apply to the transaction. Retention can depend on local law and the type of bank or wallet record.

Yes. Contact us through the account support route and name the device or browser involved. You can also adjust browser cookie controls, though removing them may require another login or phone check.

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